EO
We were introduced to Phoebe by close friends who had loved working with her themselves (to both sell their former home and purchase a new one), so we went in with very high expectations...and she still somehow managed to exceed all of them! As first-time homebuyers, we were intimidated by the process -- and had heard horror stories from various people about how stressful and exhausting the process can be -- and Phoebe made the entire process feel shockingly easy. She provided the information we needed to make informed decisions but applied *zero* pressure. She was incredibly responsive and able to move as quickly as we wanted to, but equally patient and generous with her time. Her knowledge of the area and negotiation skills, as well as the insights she shared with us regarding everything from why certain homes we were looking at were likely priced the way that they were to which types of potential repairs/issues might be more problematic/costly than others proved invaluable, and brought us comfort through what might otherwise have been a bewildering process. Sitting in the new home that she helped us purchase, we truly feel spoiled by how easy she made it - and can't imagine working with anyone else in the future!